Returns or exchanges will only be considered in cases where:

• the product received is physically damaged,
• or a verified manufacturing defect is identified upon delivery.

To process any such request, valid video evidence is mandatory.

To report a damaged or incorrect product, customers must provide:

• a clear continuous unboxing video,
• beginning from the unopened courier package,
• showing the package being opened completely,
• and clearly displaying the issue or damage.

Please note: the video must be unedited, without cuts, pauses, or modifications, and should clearly capture the full unboxing process. Requests submitted without proper video evidence may not be eligible for review.

Any damage, defect, or incorrect product concern must be reported within:

Requests submitted after this timeframe may not be accepted.

As each customized outfit is created specifically according to individual selections and preferences, we do not offer returns or exchanges on:

At Khyati Label, we carefully work to ensure every piece closely reflects the selected design and personalization preferences. While the final creation aligns with customer expectations in the vast majority of cases, minor variations may occasionally arise in rare scenarios due to fabric characteristics, handcrafted finishing, or complex customization requirements.

If a reported issue is verified and approved by our team:

• an exchange may be provided based on product availability,
• or a refund/store credit may be considered at the sole discretion of Khyati Label.

Approved refunds (if applicable) will be processed to the original payment method within a reasonable processing timeframe.

Actual product colors may vary slightly due to:

Minor variations in embroidery placement, detailing, or finishing are not considered defects and are part of the uniqueness of handcrafted couture.

As most orders are initiated for production shortly after confirmation, cancellations may not be possible once the order has been placed, especially for customized or made-to-order pieces.

For any concerns regarding your order, our team is always happy to assist you.

Please contact us through our official support channels with your order details and relevant evidence for faster assistance.